✅ We offer a hassle-free 7-day return policy on most products. Your satisfaction is our priority.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Return request is raised within 7 days of delivery
- Item is unused, unworn, and in original condition
- All original tags, packaging, and accessories are intact
- Item is not listed under non-returnable categories (see below)
Non-Returnable Items
The following categories are not eligible for returns:
- Perishable goods (food, flowers, etc.)
- Intimate apparel and swimwear (for hygiene reasons)
- Digital products and software licenses
- Customized or personalized items
- Items marked as "Final Sale" or "Non-Returnable" on the product page
How to Initiate a Return
- Log in to your account and go to My Orders
- Select the order and the item you want to return
- Choose a return reason and upload images if the item is damaged
- Submit the return request
- Our team will review and approve/reject within 24 hours
- Once approved, a pickup will be scheduled within 2 business days
Refund Process
| Payment Method | Refund Timeline | Refund To |
|---|---|---|
| Online Payment (Card/UPI/Net Banking) | 5–7 business days | Original payment method |
| Wallet Payment | 1–2 business days | Urban Clave Wallet |
| Cash on Delivery | 3–5 business days | Bank account (NEFT) |
Exchange Policy
We currently offer exchanges only for size or colour variants of the same product, subject to availability. To request an exchange, follow the same process as a return and select "Exchange" as the resolution type.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographs of the damage. We will arrange a free pickup and replacement or full refund at our discretion.
Contact
For return-related queries, please contact our support team or email support@urbanclave.com.