📦 We ship across India. All orders are processed within 1-2 business days of payment confirmation.
Shipping Methods & Timelines
| Shipping Type | Estimated Delivery | Charges |
|---|---|---|
| Standard Delivery | 5–7 business days | ₹49 (Free above ₹499) |
| Express Delivery | 2–3 business days | ₹99 |
| Same Day Delivery | Within 24 hours | ₹149 (select cities only) |
Order Processing
Orders placed before 2:00 PM IST on business days are typically processed the same day. Orders placed after 2:00 PM or on weekends/holidays will be processed the next business day.
Tracking Your Order
Once your order is dispatched, you will receive an email and SMS with a tracking number. You can track your order in real-time through your account dashboard or by visiting the carrier's website.
Deliverable Locations
We currently deliver to over 19,000 pincodes across India. To check if we deliver to your location, enter your pincode on the product page before placing an order.
Free Shipping
Enjoy free standard shipping on all orders above ₹499. Discounts and coupon codes applied to the cart may affect eligibility for free shipping.
Delayed Shipments
Delivery timelines are estimates and not guaranteed. Delays may occur due to natural calamities, strikes, or other unforeseen circumstances. We will notify you of significant delays and work to resolve them promptly.
Damaged or Lost Packages
If your package arrives damaged or is reported lost by the carrier, please contact us within 48 hours of the expected delivery date. We will investigate and arrange a replacement or refund as applicable.
Contact
For shipping-related queries, please contact our support team or email us at support@urbanclave.com.